Shipping Policy

This Shipping Policy applies to orders placed through FlybyFly’s United States website.

Dispatch Location

All orders are packed and dispatched from our warehouse on the Gold Coast, Queensland, Australia.

Order Processing Time

Orders are usually dispatched within 1–3 business days, Monday to Friday, excluding Queensland public holidays.

Dispatch and delivery times may vary during sales and holiday periods.

If there is a significant delay with your order, we will contact you where required and provide available options, which may include waiting for the order, choosing an alternative item, or cancelling the order for a refund where applicable.

United States Shipping Rates

For United States orders:

• Free standard shipping on eligible orders of $250 USD or more, as calculated at checkout

• For orders under $250 USD:

  • 0–2.2 lbs: $9.95 USD

  • Over 2.2 lbs: $19.95 USD

Shipping rates are shown at checkout before payment is completed.

Some products, oversized items, remote delivery areas, or special delivery services may have different shipping rates. Any applicable shipping cost will be shown at checkout.

Estimated United States Delivery Timeframes

Estimated delivery to the United States is typically 1–4 weeks after dispatch, depending on your location and carrier processing times.

Delivery timeframes are estimates only and may vary depending on your location, the delivery carrier, peak periods, regional or remote addresses, weather events, public holidays, operational delays, customs processing, or other circumstances outside our reasonable control.

Because orders are dispatched from Australia, United States delivery timeframes may vary depending on international transit and customs processing.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

If you have not received your tracking email within 5 business days of placing your order, please contact Customer Care at:

hello@flybyflyusa.com

Delivery Address Responsibility

Orders are shipped to the delivery address entered at checkout.

Please check your delivery details carefully before placing your order. FlyByFly is not responsible for delays, failed deliveries or lost parcels caused by incorrect, incomplete or outdated address information supplied by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempts, refusal of delivery, or because the parcel was unclaimed, we may either:

• refund the order value excluding the original shipping costs; or
• arrange re-dispatch of the order at the customer’s cost.

Any additional shipping, return-to-sender, customs or carrier fees incurred may be deducted from the refund where applicable.

Missing, Delayed or Marked-as-Delivered Parcels

If your parcel has not arrived within the expected timeframe, please check your tracking link first.

If your parcel appears delayed, missing, or incorrectly marked as delivered, please contact us with your order number so we can assist you.

Please report missing United States orders within 30 days of dispatch so we can investigate with the delivery carrier.

We may need to open an investigation with the carrier before a replacement, refund or other resolution can be provided.

Damaged Parcels

Please inspect your order as soon as it arrives.

If your order arrives damaged, please contact us as soon as possible and provide:

• your order number;
• photos of the damaged item;
• photos of the outer packaging;
• photos of any damaged internal packaging; and
• photos of the shipping label where possible.

Please do not dispose of the item or packaging until we have had the opportunity to assess the issue, as this may be required for a carrier claim or product assessment.

Packaging may occasionally show minor cosmetic wear, dents or marks caused during transit. Damage to the outer packaging alone does not automatically qualify for a refund, replacement or store credit where the product itself remains undamaged and fully functional.

If the product itself is confirmed to have been damaged during transit, we will assess the issue and, where appropriate, offer a replacement, repair, store credit or refund in accordance with applicable consumer laws and our policies.

Claims for transit damage must be submitted within a reasonable time after delivery.

Authority to Leave, Safe Drop and Delivery Release

If you provide the delivery carrier with authority to leave your parcel, select a delivery release option, or the carrier leaves the parcel in a safe place in accordance with its delivery procedures, you are responsible for ensuring the delivery location is secure and suitable for receiving parcels.

If tracking information confirms that an order has been delivered, we may require time to investigate the matter with the carrier before a replacement, refund or other resolution can be considered.

FlyByFly is not responsible for parcels that are lost, stolen or missing after delivery has been confirmed by the carrier, unless otherwise required under applicable consumer laws.

Duties, Taxes and Customs

All United States orders are dispatched from our warehouse on the Gold Coast, Queensland, Australia.

For United States orders, we aim to include applicable duties, taxes and customs charges at checkout where available.

In most cases, customers should not be required to pay additional import duties or customs charges to receive their order. However, customs rules, carrier processes and local charges may vary, and we cannot guarantee that additional charges will never apply.

If you are contacted by a delivery carrier requesting payment of duties, taxes, brokerage fees or customs charges for your FlybyFly order, please contact us before making payment so we can assist.

If an order is refused due to unpaid duties, taxes or local charges, or because the customer chooses not to accept delivery, we may refund the order minus original shipping costs, return shipping costs, carrier charges and any non-recoverable fees.

Shipping Delays

We aim to dispatch orders within the timeframe shown on our website or during checkout.

If we become aware that your order cannot be shipped within the stated timeframe, we will contact you where required and provide available options, which may include waiting for the order, choosing an alternative item, or cancelling the order for a refund where applicable.

Order Cancellations Before Dispatch

If you need to cancel an order, please contact us as soon as possible.

We will do our best to help, but we cannot guarantee cancellation once an order has been packed, dispatched, or handed to a delivery carrier.

If your order has already been dispatched, it may need to be handled as a return after delivery.

Contact Us

For shipping support, please contact:

Email: hello@flybyflyusa.com
Hours: Monday to Friday, excluding Queensland public holidays

At FlybyFly, we want you to feel confident when shopping for your baby, nursery and gifting essentials.

This Refunds & Returns Policy explains how we handle change-of-mind returns, refunds, exchanges, damaged items, incorrect orders and product issues for customers in the United States.

This policy applies to purchases made through FlybyFly’s United States website.

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided the item meets the return conditions below.

To be eligible for a change-of-mind return, the item must be:

• unused and unwashed

• in original condition

• with tags attached, where applicable

• in its original packaging, where applicable

• returned with proof of purchase or order number

Change-of-mind returns must be approved by us before being sent back.

Unless otherwise agreed in writing by FlybyFly, return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping fees are not refundable for change-of-mind returns.

Items That Cannot Be Returned for Change of Mind

For hygiene, safety and product-integrity reasons, some items cannot be returned for change of mind once opened, used, washed, assembled, damaged, or removed from their original packaging.

This may include, depending on the item and its condition:

• bedding, sheets, blankets, towels and swaddles

• pillows, feeding supports and similar personal-use items

• soft toys, comforters and baby comfort items

• items that have been assembled, used, marked, stained, washed, damaged, or altered

• items marked final sale, clearance, or discontinued, unless faulty or otherwise required by applicable law

This does not affect any rights you may have under applicable consumer protection laws if an item is faulty, damaged, defective, misdescribed, or materially different from what you ordered.

Faulty, Damaged, Incorrect or Misdescribed Items

Please inspect your order as soon as it arrives.

If your item is faulty, damaged, incorrect, missing parts, or not as described, please contact us as soon as possible so we can assess the issue and provide an appropriate resolution.

Depending on the circumstances and applicable consumer laws, resolutions may include a replacement, repair, store credit, partial refund or full refund.

Please include:

• your order number;
• your full name;
• a clear description of the issue;
• photos or video clearly showing the issue; and
• photos of the outer packaging and internal packaging if the item arrived damaged during transit.

Please contact us at:

hello@flybyflyusa.com

Please do not dispose of the item or packaging until we have had the opportunity to assess the issue, as this may be required for a delivery claim, carrier investigation or product assessment.

We may request additional information, photographs or return of the item before a resolution is approved.

Product Issues and Warranty Support

If you believe your item has a manufacturing fault or product defect, please contact us at:

hello@flybyflyusa.com

We will review the information provided and may request photos, video, the order number, batch details, or other information needed to assess the issue.

If we confirm that the item has a covered manufacturing fault or defect, we may offer a replacement, refund, store credit, replacement part, repair option, or another appropriate remedy.

This policy does not cover damage caused by misuse, normal wear and tear, incorrect assembly, improper care, accidents, alterations, or use of the product other than in accordance with the product instructions.

How to Start a Return

Before sending anything back, please contact our Customer Care team.

Email:

hello@flybyflyusa.com

Please include your order number and reason for return.

Once your return request has been reviewed, we will provide return instructions if the return is approved.

Do not send items back without first contacting us, as this may delay processing or result in the return being refused.

Return Address

Returns should only be sent to the return address provided by our Customer Care team after your return has been approved.

Our return address may vary depending on your location, product type and the reason for return.

Refund Processing Time

Once your returned item is received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to the original payment method used at checkout.

Please allow 5–10 business days after approval for the funds to appear, depending on your bank, card issuer, or payment provider.

Shipping fees are not refunded for change-of-mind returns. Where a refund, replacement or return shipping reimbursement is required by applicable law or approved by FlybyFly, we will handle those costs accordingly.

Exchanges and Store Credit

Where available, you may choose an exchange or store credit instead of a refund for eligible change-of-mind returns.

Exchanges are subject to stock availability.

If the requested exchange item is unavailable, we may offer a refund or store credit instead.

Sale, Clearance and Promotional Items

Sale, clearance and promotional items can only be returned for change of mind if they meet the conditions in this policy and were not marked as final sale.

Final sale items are not eligible for change-of-mind returns, unless faulty, damaged, misdescribed, or otherwise required by applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to help, but we cannot guarantee cancellation once an order has been packed, dispatched, or handed to a delivery carrier.

If your order has already been dispatched, it may need to be handled as a return after delivery.

Shipping Delays

We aim to dispatch orders within the timeframe shown on our website or during checkout.

If there is a significant delay with your order, we will contact you where required and provide available options, which may include waiting for the order, choosing an alternative item, or cancelling the order for a refund where applicable.

Return Packaging

Returned items should be packaged securely to avoid damage in transit.

For change-of-mind returns, the customer is responsible for ensuring the item is returned safely and in suitable condition.

We recommend using a tracked shipping service, as we cannot process a return that is not received.

Contact Us

For returns, refunds, exchanges, damaged items, incorrect orders or warranty support, please contact:

Email: hello@flybyflyusa.com
Hours: Monday to Friday, excluding public holidays