At FLYBYFLY®, we understand that parenthood is filled with special moments, big milestones, and busy days. That’s why we’re committed to providing a smooth and reliable shopping experience — from fast shipping to easy returns and warranty support.
If you have questions about your order, shipping, returns, or product warranty, our Customer Care team is here to help.
Common Questions
If you have received an incorrect item or there is an issue with your order, please email our Customer Support team so we can investigate and assist you quickly.
📧 hello@flybyflystore.com
Once your online purchase is complete, you will receive an order confirmation email with your purchase and delivery details.
When your order has been dispatched (typically within 1–3 business days) we will send a second email containing your tracking information. This tracking link allows you to monitor the status of your delivery at any time.
If you have not received your confirmation or dispatch email within 5 business days, please contact our Customer Care team at:
📧 hello@flybyflystore.com
All orders are dispatched within 1–3 business days (Monday to Friday). Once your parcel has been shipped, a tracking number will be emailed to you so you can monitor your delivery.
Please note that during promotional periods (including Black Friday and Mid-Year Sales) dispatch times may be slightly extended due to high order volumes.
All orders are carefully stored and dispatched from our main warehouse on the Gold Coast, Australia.
We provide fast and reliable shipping to customers in the United States, Australia, New Zealand, and the United Kingdom.
Orders are packed and shipped Monday to Friday. A tracking number will be sent to your email once your parcel has been dispatched.
We aim to dispatch all orders by the next business day whenever possible. Orders placed with Express Post are prioritised for faster dispatch and processing. Please note that Express Shipping is available in selected regions only.
Delivery timeframes are estimates and may vary due to postal delays, customs processing, or carrier fluctuations. International shipments may be subject to routine customs inspections, which can occasionally impact delivery times.
For United States orders, all tariffs and import charges are fully covered by FLYBYFLY®. You will not be required to pay any additional fees upon delivery of your parcel.
Orders are shipped to the address entered at checkout. Please ensure your details are correct, as FLYBYFLY® cannot be held responsible for incorrect or incomplete delivery information.
If your order has not arrived, please notify us within the following timeframes:
Orders returned to us due to an incorrect address, failed delivery attempt, or being unclaimed will be refunded minus the original shipping costs.
If you would prefer your parcel to be re-dispatched, please contact us within 30 days of the parcel being returned to us. After this period, a refund (excluding shipping fees) will be processed automatically.
For added peace of mind, customers may choose to add Shipping Insurance / Package Protection at checkout.
Shipping Insurance provides coverage for:
If Shipping Insurance is selected at checkout, we will prioritise your claim and work promptly to resolve the issue, including arranging a replacement or refund where approved.
If Shipping Insurance is not selected, FLYBYFLY® is not liable for parcels that are lost, stolen, or marked as delivered by the shipping carrier. In such cases, customers will be required to lodge a claim directly with the relevant postal provider.
We strongly recommend adding Shipping Insurance, particularly for higher-value orders.
Returns
FLYBYFLY® offers a 30-day no-questions-asked returns policy to give you peace of mind when shopping for baby and nursery essentials.
If you change your mind, return postage costs are the responsibility of the customer. However, for your first change-of-mind return, we will cover the cost of re-shipping the exchanged item back to you.
To qualify for a refund, exchange, or store credit:
We cannot accept returns for items that show signs of wear, washing, damage, or removal from original packaging.
Please note:
Once we receive and inspect your return, you will be notified via email. If approved, refunds will be processed to your original payment method within 5–10 business days.
You may choose between:
To start a return, please contact our Customer Care team:
If you believe there has been an error with your order or you have received an incorrect item, please contact our Customer Care team as soon as possible so we can resolve the issue promptly.
📧 hello@flybyflystore.com
FLYBYFLY® offers a 30-day warranty from the date of delivery on all baby and nursery products, giving you added peace of mind with every purchase.
We kindly ask that you inspect your order upon arrival. If your item is defective, damaged, or incorrect, please contact us as soon as possible so we can review the issue and resolve it promptly.
Our priority is to ensure you are completely satisfied with your purchase.
If you have any questions or need assistance, please contact our Customer Care team:
